Legal Notices

Privacy Policy

Effective Date: October 30th, 2025

Billy AI (“Billy”, “we”, “our”, or “us”) provides an AI-powered voice and messaging assistant designed to help older adults use technology more easily. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.

1. Information We Collect

Billy collects limited data necessary to provide and improve our services. This may include:

a. User Information

Name, phone number, and contact details (to create your Billy account)
Device type (e.g., iPhone, Android)
Subscription plan and payment information (handled securely by our payment provider)

b. Voice & Message Data

Call Audio and SMS Content: Voice calls and text messages with Billy are processed through Twilio, which converts them into text for analysis and generates responses.
AI Responses: Conversations are analyzed using OpenAI’s models to understand and respond naturally.

By default, we do not store or retain full conversation recordings unless you explicitly opt in for quality improvement or customer support.

c. Usage Data

We may collect non-identifiable analytics such as:

Number of interactions and average duration
Technical logs (call success/failure, latency, etc.)
Feature usage trends

2. How We Use Your Information

We use your data to:

Provide real-time assistance and responses
Improve Billy’s accuracy and helpfulness
Ensure safety (e.g., scam detection, escalation)
Respond to customer support requests
Comply with legal obligations

We do not sell or rent your personal information.

3. Data Sharing

We only share your data with trusted service providers who help us operate Billy:

Twilio, Inc. – handles phone calls, SMS, and media securely.
OpenAI, L.L.C. – processes text and audio for language understanding and response generation.
Payment Processors (Stripe, etc.) – manage billing securely.
Cloud Providers (AWS/GCP) – host our infrastructure and databases.

All third parties are bound by strict data protection agreements.

4. Data Retention

Transient Data: Voice and message data is processed in real time and deleted after the session unless you opt-in to saving.
Opt-In Storage: If you choose to store transcripts or recordings, they will be encrypted and auto-deleted after 30 days unless renewed.
Metadata (non-personal): Retained for analytics and system performance (up to 12 months).

5. Security

We employ industry-standard security practices:

Encrypted transport (TLS) for all calls and messages
Encrypted storage (AES-256) for opt-in data
Role-based access control and regular audits

If a security incident occurs, we will notify affected users and regulators as required by law.

6. Your Rights

You can:

Request a copy or deletion of your data
Withdraw consent for storage or recordings
Opt out of analytics collection
Ask for clarification on how your data is used

To exercise these rights, contact: talktobillyai@gmail.com

7. Children’s Privacy

Billy is not intended for use by anyone under 18 years old.

8. Policy Updates

We may update this Privacy Policy occasionally. We’ll notify you of significant changes via call, text, or email.

9. Contact

Questions?
📧 talktobillyai@gmail.com

Billy AI – Terms & Conditions

Effective Date: Oct 30th, 2025

These Terms of Service (“Terms”) govern your use of Billy AI’s voice and messaging services. By using Billy (“the Service”), you agree to these Terms.

1. Overview

Billy provides conversational support, technical guidance, and companionship through phone and text using AI technology. Billy is not a human, though it is designed to sound natural and friendly.

2. Eligibility

You must be 18 years or older, or have consent from a legal guardian to use Billy.

3. Service Description

Billy connects you to an AI assistant through a dedicated phone number using Twilio and OpenAI. The AI may communicate via:

Voice calls
SMS/MMS messages
Optional video calls (for Billy Plus users)

4. Not a Substitute for Professional Advice

Billy is not a:

Medical provider
Financial advisor
Legal consultant

The AI provides general information and support. Always seek professional advice for health, legal, or financial matters.

5. Acceptable Use

You agree not to:

Use Billy for illegal or harmful activities
Attempt to extract or reverse engineer the AI
Harass or misuse the service (spam, fraud, etc.)
Share sensitive information (e.g., SSN, banking details) unless necessary

We reserve the right to suspend or terminate accounts violating these terms.

6. Subscription & Payments

Subscription fees for Billy Plus are billed monthly or annually.
Payments are processed securely through third-party providers.
Refunds are handled case-by-case as per our refund policy.

7. Data Processing

By using Billy, you consent to:

Processing of your voice/text by Twilio for telephony
Processing of your data by OpenAI for AI response generation
Storage of limited metadata for service improvement

8. Limitation of Liability

To the maximum extent permitted by law:

Billy, Inc. and its affiliates are not liable for indirect, incidental, or consequential damages.
You use Billy at your own discretion and risk.

9. Indemnification

You agree to indemnify and hold Billy, Inc., its founders, employees, and partners harmless from any claims, damages, or liabilities arising from misuse of the Service or violation of these Terms.

10. Service Modifications

We may modify or discontinue features at any time with or without notice.

11. Termination

You may stop using Billy at any time. We may suspend or terminate accounts for breach of these Terms or misuse.

12. Governing Law

These Terms shall be governed by and construed under the laws of Delaware, USA.

Any disputes will be resolved through arbitration in New York, NY.

13. Contact

For questions or complaints:
📧 talktobillyai@gmail.com

Terms & Conditions